Privacy Policy for ECommerce Online

Last updated: 30 July 2025

At ECommerce Online (“we,” “us,” or “our”), your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or purchase our products, including both physical and digital products. By using our services, you consent to the practices described in this policy.

1. Information We Collect

We collect various types of personal information to provide and improve our services, including:

Personal Identification Information: Name, email address, phone number, postal address, and other contact details.
Payment Information: Credit/debit card numbers and billing information (processed securely by payment providers).
Order Details: Purchase history, products ordered, and delivery information.
Technical Data: IP address, browser type, device information, and website usage data through cookies and similar technologies.
Digital Product Access Data: Information related to downloads or digital product usage.

2. How We Use Your Information

We use your personal information to:

Process and fulfill your orders.
Communicate with you about your orders, products, and promotions.
Improve and personalize your shopping experience.
Comply with legal obligations and protect our rights.
Prevent fraud and ensure security.

3. Legal Basis for Processing (where applicable)

Processing your information is necessary for performance of a contract with you, compliance with legal obligations (such as tax and consumer laws), and our legitimate interests in providing a secure and effective service.

4. Disclosure of Your Information

We do not sell your personal information. We may share your data with:

Service providers: Shipping companies, payment processors, IT service providers, and other vendors who support our operations under confidentiality agreements.
Legal authorities: When required by law or to protect our rights.

5. Data Security

We take reasonable technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure.

6. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your experience. You may manage or disable cookies through your browser settings, but some parts of the site may not function properly without them.

7. Your Privacy Rights under South African Law (POPIA)

Under the Protection of Personal Information Act (POPIA), you have the right to:

Access the personal information we hold about you.
Request correction or deletion of inaccurate or incomplete data.
Withdraw your consent to the processing of your personal information at any time and object to processing where applicable.
Lodge a complaint with the Information Regulator if you believe your rights have been infringed.

To exercise these rights, please contact us at info@gtem.co.za.

8. Retention of Data

We retain your personal information only as long as necessary for the purposes outlined in this policy, or as required by law.

9. International Data Transfers

If your data is transferred outside South Africa (for example, to cloud service providers), we ensure that appropriate safeguards are in place in compliance with POPIA and other applicable laws.

10. Children’s Privacy

Our services are not intended for children under 18. We do not knowingly collect personal information from children without parental consent.

11. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last updated” date. We encourage you to review it periodically.

12. Contact Us

If you have any questions about this Privacy Policy or want to exercise your data rights, please contact us:

ECommerce Online
52 Anthoy Road, Durban North, South Africa
Email: info@gtem.co.za

This Privacy Policy is designed to comply with South African privacy laws, including the Protection of Personal Information Act (POPIA), and to give you transparency about how your data is handled.